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Chévereh Returns and Refunds Policy

At Chévereh, we take pride in the quality of our AI-generated stickers and crafted items. Your satisfaction is our top priority, and we strive to ensure that you are delighted with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may return any item purchased from Chévereh within 30 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. To initiate a return, please contact our customer service team at info@cheverehpr.com with your order number and reason for return. We will provide you with detailed instructions on how to return your item.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment within 5-7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you wish to exchange an item, please contact us at info@cheverehpr.com with your order number and the details of the item you would like to exchange it for. We will guide you through the process and ensure that you receive your desired product as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or a full refund, including any shipping costs incurred. Please provide us with photos of the damage or defect to help us process your request promptly.

Non-Returnable Items

Please note that custom-made items or personalized products are non-returnable unless they arrive damaged or defective.

If you have any questions or need further assistance, please do not hesitate to contact our friendly customer service team at info@cheverehpr.com. Thank you for choosing Chévereh, where creativity and craftsmanship come together to bring you unique and beautiful products.

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